Privacy Policy

Vivida Communications operates this service and is committed to protecting the privacy of visitors and users of our online platform. This Privacy Policy outlines how we collect, use, store, and protect your personal information, and your rights concerning that information, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

Vivida Communications, located at Unit 401, Sunshine Plaza, New Link Road, Andheri West, Mumbai, Maharashtra, 400053, India, is the data controller responsible for your personal data collected through this service.

Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

Personal identification information: Name, email address, phone number, professional title, company affiliation.
Information you provide through forms: Data submitted when you contact us, subscribe to newsletters, request information about our services, or participate in surveys.
Usage data: Information about how you use our site, such as pages visited, duration of visit, services accessed, IP address, browser type, operating system, and referring URLs.
Information from third parties: We may receive information about you from third parties such as business partners or service providers.

How We Collect Information

We collect information through various methods:

Direct interactions: You provide data when you fill out forms on our site or communicate with us directly.
Automated technologies: As you interact with our site, technical data may be collected automatically using cookies, server logs, and other similar technologies.
Third parties: We may receive data from analytics providers, advertising networks, search information providers, or public sources.

How We Use Your Information

We use your information for various purposes, including:

To provide, operate, and maintain our service.
To improve, personalize, and expand our service.
To understand and analyze how you use our service.
To develop new services, features, and functionality.
To communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
To process your transactions and manage your orders.
To send you emails, including promotional offers, where legally permissible and based on your preferences.
To find and prevent fraud.
To comply with legal obligations.

Legal Basis for Processing (Under GDPR)

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it. We may process your personal data because:

We need to perform a contract with you.
You have given us permission to do so (consent).
The processing is in our legitimate interests and it's not overridden by your rights.
To comply with the law.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Usage data is generally retained for a shorter period, unless this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Sharing Your Information

We may share your personal information with third parties in the following situations:

With service providers: We may share your information with third-party service providers to perform services on our behalf, such as website hosting, data analysis, payment processing, marketing, and customer service. These third parties are obligated to protect your information.
For business transfers: If Vivida Communications is involved in a merger, acquisition, or asset sale, your personal data may be transferred.
With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your personal information transmitted through our service.

Your Data Protection Rights (Under GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. You have the right to access, rectify, erase, restrict, object to processing, and data portability. If you wish to exercise any of these rights, please contact us using the details below. You also have the right to withdraw consent at any time where we rely on your consent to process your personal information.

In addition, you have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the EEA.

Cookies

Our site uses cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us by post at:

Vivida Communications
Unit 401
Sunshine Plaza, New Link Road, Andheri West,
Mumbai, Maharashtra,
400053, India.